Question 1

Do you charge a travel fee?

Accepted Answer

Yes, minimum $25.00 USD fee for all mobile (on location) bookings plus additional fees for mileage/tolls etc. if applicable. Please refer to Travel policy for more info.

Question 2

Does makeup include lash application?

Accepted Answer

No. Strip lash or lash cluster application is considered an Add-on service and are subject to an additional fee.

Question 3

Will makeup application include skincare prep?

Accepted Answer

Yes! All makeup applications include a basic skincare prep unless specified otherwise. Please be sure to notify your artist of any skin conditions/concerns as well as any allergies or skin sensitivities.

Question 4

Is there an early morning service fee?

Accepted Answer

Yes, Any services booked with a start time before 6:00am est will be subject to an additional $25.00 USD  fee.

Question 5

What's your cancellation policy?

Accepted Answer

-More than 14 days before scheduled service:
Retainer remains non-refundable.
-Less than 14 days before scheduled service:
Client may be responsible for up to 50% in USD of reserved services.
***Please refer to Cancellation Policy in the Client Service Agreement 
**Days are defined as calendar days. This includes holidays and weekends.

Question 6

Do you offer touch up services?

Accepted Answer

Yes! Fees may vary based on touch up services rendered with booking. Please see Touch-up service pricing for more information.

Question 7

What forms of payment do you accept?

Accepted Answer

Accepted forms of payment include:
-Cash (USD)
-Zelle
-Cash App
-Debit/ Credit card 
** No checks or money orders.
*** For Booking Retainer and Payment Policy please refer to Client Service Agreement

Question 8

Where are you located?

Accepted Answer

East Stroudsburg Pennsylvania. I have been working in the Greater Poconos area all my life so Hey Neighbor! 👋🏽

Question 9

I don't wish to be recorded/ photographed, is that okay?

Accepted Answer

Yes! In fact I have a clause in our service contract for that. Please be sure to speak up and specify if you prefer any photography/videography requests. All content is used solely for portfolio, website or social media marketing unless client(s) request otherwise.

Question 10

What is late arrival policy?

Accepted Answer

In order for clients to be serviced on time all parties must arrive prepared and ON TIME, if there are ANY conditions that would reasonably cause delays of services we reserve the right to:
Modify service timesReduce service performed Charge additional late fees 
Please refer to Late Arrival Policy in Client Service Agreement

Question 11

Do I need to prep my hair or skin before a service?

Accepted Answer

For best results? Short answer Yes.
Here are some tips-
Arrive with clean, dry hair Have a clean, makeup free face Avoid heavy oils or SPF immediately before makeup service Notify artist of allergies or sensitivities in advance

Question 12

Is there a deposit/ retainer required for a service?

Accepted Answer

Yes. A non-refundable retainer fee of 30% is required to secure the event date dates are not reserved until: 
Signed client service agreement is received Retainer payment has been made 
Please refer to Booking Retainer and Payment Policy in the Client Service Agreement for more information.

Question 13

Do you offer packages?

Accepted Answer

Yes! Please refer to our Pricing Menu for more details.

Leslie Gonzalez

Leslie Gonzalez

Hair styling

Skincare

Makeup

Beauty consultations

Hair styling

Skincare

Makeup

Beauty consultations

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